Privacy policy

Last updated: January 15, 2025

This Privacy Policy describes how Comeback Cookie (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from comebackcookie.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

1. Information We Collect

We collect personal information from you when you visit our Site, make a purchase, or interact with us in other ways. This includes:

Personal Information: such as your name, billing and shipping address, email, and phone number.
Payment Information: details required to process your order (processed securely by our payment providers).
Order Information: items purchased, order amount, and order date.
Device Information: details such as your web browser, IP address, time zone, and cookies installed on your device.
Usage Information: how you interact with our Site (pages viewed, links clicked, etc.).

We collect this information to fulfill your orders, provide customer support, and improve your shopping experience.

2. How We Use Your Information

We use your personal information for purposes including:

Processing and fulfilling your orders.
Communicating with you about your order, promotions, or updates.
Improving and optimizing our Site and Services.
Detecting and preventing fraud or other illegal activity.
Providing you with information or advertising relevant to your interests (when permitted by law).
We collect this information to fulfill your orders, provide customer support, and improve your shopping experience.

3. Sharing Your Information

We share your information only when necessary to provide our Services. This includes sharing data with:

Service Providers such as Shopify (our ecommerce platform) and payment processors.
Delivery Partners to fulfill local deliveries and ensure timely arrival.
Legal Compliance: if required to comply with applicable laws or lawful requests.

We do not sell, rent, or trade your personal information to third parties.

4. Cookies

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, though this may affect some website functionality.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you place an order, we will maintain your order information for our records unless and until you ask us to delete it.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

The right to access, update, or delete your information.
The right to object to processing or request data portability.
The right to withdraw consent for marketing communications.

If you wish to exercise these rights, please contact us at hello@comebackcookie.com

7. Security of Your Information

We take reasonable precautions and follow industry best practices to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.

However, no method of transmission over the Internet or electronic storage is completely secure.

8. Minors

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a new “Last updated” date.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

📧 Email: hello@comebackcookie.com
🌐 Website: comebackcookie.com